Frequently Asked Questions
Find answers to our most asked questions.
Click on the below questions for the answers.
How do I choose an appropriate designer for my business?Who or What is Onfire Creative? Who are you guys?
How are you different from your competition?
Can you guarantee the quality of your designs and service?
How do I know whether the designer can design something appropriate for my business?
How do you charge? What do you charge?
What specific services do you offer? What can you do for me?
How does the process work?
I am based overseas. Can you help me?
I need a website with a high level of complexity. Can you Help me?
Why use Onfire Creative?
I want to use your services. What do I do next?
How do I choose an appropriate designer for my business?
While searching for good designs it is important to arm yourself with the following information and ask these questions:
Does this company have track record for producing successful designs?Can they produce a successful design for my business?
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Who or What is Onfire Creative? Who are you guys?
We are a Brisbane based creative company with an understanding of the marketing principles that underpin and drive creative designs.
Established in 1999 our longevity and experience count, but it is our youthful energy that provides invigorating creative solutions to businesses across varying industries.
There was a distinct need for a company offering clear creative solutions to business objectives. Onfire embraced this need and was born.
The fire inside us is creative design which makes a difference. Our clients are surrounded with the best designs, ideas and strategies to deliver beautiful and ground breaking results." Ben Tibben- Lead Creative and Founder
to find out more see about us
How are you different from your competition?
Our research uncovered that design firms tend to fall short in the following areas:
- Genuine creative ideas
- Long lead times and delays
- Slow and confusing communication, and
- On-selling unnecessary solutions
Our quality and service set us apart. We communicate quickly and clearly. You will speak directly with the designer on the ground. The heart of Onfire is designs which make a difference. We don't just do designs to sell you print or web hosting either... we do offer these as a value added service, but it is always secondary to our focus. Onfire Creative's designs are unique and set our clients apart from their competitors to their advantage. Back To Top
Can you guarantee the quality of your designs and service?
Yes. We provide various guarantees. The quality of our designs speak for themselves. Please visit our portfolio.
We also guarantee our work in the following ways:
- Our initial designs will be to you in 7 working days from commencement of work.
- Any amendments to designs will take no more than 5 working days
- We will make changes to your designs until you are completely satisfied. (reasonable limits apply)
- Our designs will come to you spelling mistake free
- We respect your privacy and your details will be kept private
- All copyrights will be transferred to you upon full final payment
- We will answer any questions you may have
- We endeavor to answer all emails within 1-2 business days
How do I know whether the designer can design something appropriate for my business?
Onfire Creative have worked with a large variety of businesses. Local businesses, medium-large enterprise, industry associations, and also government departments.
Our designers have worked with clients such as Coca-Cola Amatil, The Qld Government, Malouf Group Pharmacies and worked for some of Brisbane's top agencies and publishing houses.
We have worked with small to medium businesses and designed solutions that communicate what they want to the market. We have the breadth and depth of design experience to fulfill your design needs.
How do you charge? What do you charge?
Our designs are an investment in marketing your business. Our charges are very competitive in the market. The feedback we receive is that our designs provide a return far beyond the investment made.
Investing in an effective design is a sound investment. How you appear to clients is what people believe about your business. This enables you to take control of how you are perceived.
What specific services do you offer? What can you do for me?
Essentially we make advertising and branded creative content.
More specifically we create:
Logos, and Corporate Identities
Distinguish yourself from competitors and define your business to your market.
Stationery
Business cards, Letterheads and with compliments slips which reinforces what you want to say to your customers.
Brochures
To speak to your prospects. Inform them... and persuade them.
Newsletters
Keep them informed about the latest news about your product , and aware of your special offers.
Sales Promotions
Make your clients a visual offer that they can't refuse.
Direct Mail Pieces
Talk to your database of people who use your services. Or target businesses or residential prospects.
Outdoor Advertisements, Banners and Signs
Store front signage to tell people where you are. Vehicle signage and wraps. Directional signage to keep people moving in the right direction. Billboards to shout your message.
Websites
Your online presence could become a vitally important part of your business if appropriate. If we didn't have a website... chances are, you would have no idea who we are.
Printed Collateral
You name it, chances are we have probably done it. From stickers to promotional items.
Annual Reports
Ever read a boring annual report? So have we... far too many times.
Value Added service to our Designs
We also provide cost effective quality print, signs and web development.
Essentially we keep businesses looking their best, to provide return on investment and achieve results. The results we seek are to solve business goals. (eg. market perception or increase in sales)
How does the process work
1. Review your company information and job brief
We take time to read carefully what has been communicated to us. If there is something which needs clarifying, we'll ask you.
2. Commence brainstorming and ideas
We take what you are trying to achieve in your market and create visual ideas customized for your business.
3. Digital design work and shortlist the various concepts and ideas
We create enticing and interesting visuals which reinforce your business objective. We refine this to the most worthy designs.
4. Presentation and discussion with client
We show you the concepts we have developed, and explain them.
5. Refinement or redesign
If there is something missing we'll add it. If it is too much we can take a little away.
6. Final drafts to client for review
We'll finalise designs for your approval.
7. Final Approval and Delivery
Your fresh baked design delivered as discussed. Print: printed. Signs: installed. Websites: launched.
I am based overseas. Can you help me?
Yes. We work with overseas businesses frequently.
When Cooper and Cooper Construction (New Zealand) needed a Logo and stationery, Onfire delivered. All communication was quickly responded to by email or clarified over the phone. See them in our portfolio.
I need a website with a high level of complexity. Can you Help me?
Yes. Contact us and we can talk more about it. We can cater to any level of technical depth or animation. From a few portfolio pages, to a content managed website, we can do it.
Back To TopWhy use Onfire Creative?
Our clients have used Onfire Creative for the following reasons:
1. We have a proven record of producing great designs for a variety of companies, which achieve results.
" just a short note to let you know the things you do result in $$$. I showed the new design to a prospect and signed them on for 12 months"
2. We are affordable. When you truly consider the facts - when you add up all of what we offer - we offer more value than any nearest competitor. We suggest that you look beyond the price and consider all things such as our quality, guarantee, information provided and features. There is a cost to "cheap design" - don't let it burn you.
”the service delivered was exceptional – responsive, understanding of needs, cost-effective and timely. Just what is needed in today’s business environment!"
3. We are refreshingly quick communicatorsNo one wants to have to wait long periods for responses. So we don't make you wait.
"Onfire Creative is a delight to work with and are by far the most reliable and professional creative house I have worked with.
Their interpretation of my needs is always uncannily accurate, resulting in getting it right first time every time. Onfire Creative were instrumental in guiding us through our recent brand re-launch which was a comprehensive project driven by some critical strategic objectives.
The outcome is outstanding and has resulted in the hospital’s brand being positioned in line with the level of professional healthcare delivered at our facility."
I want to use your services. What do I do next?
You can fill in our online form, so we can hit the ground running with a proposal for your project. You can give us a call to have a chat about your new creative project, or email us at info@onfirecreative.com.au.
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